Your satisfaction is our priority. Enjoy a transparent 7-day replacement and money-back guarantee.
4 simple steps to replace or refund your purchase
Fill out the online return form with your Order ID, phone number, and issue details within 7 days of receiving your parcel.
Our delivery partner (Steadfast / Pathao) will collect the item directly from your address at zero extra hassle.
Our inspection team checks the returned package to ensure tags and original seal integrity.
Receive immediate product replacement or full cash refund via bKash / Nagad within 24-48 hours.
Please review criteria before requesting a return
You can request a return or exchange within 7 calendar days after delivery.
If the item delivered does not match your order selection.
Product was damaged in transit or broken upon opening.
Product seal broken, expired date, or missing components.
Hygiene/beauty items with unsealed or missing original packaging.
Return requests submitted after the 7-day policy window.
Important Note: For unboxing issues or damaged products, keeping a quick video proof while opening your parcel helps expedite immediate approval.
Request item exchange or cash refund
Our customer support hotline is open 7 days a week.